Returns & Exchanges

At Two Brothers Organic Farms, we strive to ensure your satisfaction with every farm-fresh purchase. If you receive a damaged or incorrect product, our simple returns process ensures a quick resolution to maintain your trust in our organic mission.

Return Process

• 1.
  Initiate Request

  Contact our customer support team within 48 hours of delivery via email or WhatsApp, providing your order number and clear photos of the items received.

• 2.
  Verification Process

  Our quality assurance team will review your claim and the provided evidence to verify any defects, damages, or shipping errors according to our farm-fresh standards.

• 3.
  Approval & Pickup

  Once your request is approved, we will coordinate a reverse pickup from your delivery address or provide instructions for disposing of perishable items.

• 4.
  Refund or Replacement

  Upon successful verification, we will initiate a full refund to your original payment method or dispatch a fresh replacement at no additional cost to you.